Tag Archives: moving company

How To Find A Good Moving Company

Whether you are moving locally or long-distance, part of the moving process involves figuring out the best moving company for you. With the number of options to choose from, it can be overwhelming. In addition, the wide variety of factors that you need to consider can cause researching to feel difficult. This article will show you the most important factors to consider when looking to hire a moving company.

  • Reputation
  • The first thing you want to do is research a moving company’s reputation. A great and quick way to get an honest opinion and recommendation about a moving company is by asking your friends, family members, or even colleagues. Websites Google Reviews, Yelp, and the Better Business Bureau are reliable resources as well. You want to consider how previous customers described the movers’ overall performance and how they handled specific problems. It is also helpful to read over negative reviews (hopefully just a few!). These usually result from picky customers placing the blame in the wrong direction.

  • Estimates
  • You want to get estimates beforehand. A solid number of moving quotes to gather would be around three to four. It is an excellent way to compare the cost of potential moving companies. You should always research companies. There are two types of estimates: In-person and on-site. 

  • Find Your Expert
  • Find the experts you need for your move by how well the moving company can address your needs best. This is an essential factor to consider! For example, do you have any specialized furniture or moving needs? Musical instruments? Typically, moving companies highlight technical skills on their website. In addition, online reviews are a great place to figure out what specialized skills a moving company has. Other added-value services might include professional cleaning services after the move, specialized crates to transport the items mentioned above. 

  • License
  • In your final research step, you want to ensure that the moving company can legally move you from your starting location into your new home. A moving company must be licensed with the Department of Transportation or the Public Utilities Commission. Keep in mind that the movers have to be approved by even more agencies when moving cross-country or overseas. Make sure the moving company uses insurance.

    What you should ask the moving company about: 

  • Registration number
  • Additional fees
  • Use of subcontractors
  • Insurance
  • Packing or storage services
  • Claims
  • Important details to pay attention to:

    Licensing information, names, addresses, the date and time of the pick-up and the delivery date, a list of services that the moving company provides you, the company’s rates, minimum charges, any additional fees, and liability information. 

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our company has only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    Will Movers Assemble & Disassemble Furniture?

    Putting together and taking apart your furniture is no easy task, especially when many items need to be broken down before putting them on the moving truck. Therefore, this is one of the most common questions asked in the moving industry. Movers can quickly assemble and disassemble furniture because they are trained professionals. However, for the average, untrained individual, this can become quite a challenging endeavor. Larger furniture items can easily be moved without having to disassemble them. But other furniture items will simply move and travel better when they are broken down first:

    • Ready-to-assemble (RTA) furniture
    • Beds and bed frames
    • Bookshelf units
    • Dining room and office tables
    • Dressers or vanities and mirrors
    • Home entertainment centers
    • Removable appliance components (dishwasher racks, refrigerator shelves and trays, oven racks and stove burner grates, etc.)

    Should you disassemble your furniture or have movers do it?

    Whether you prefer to take your furniture apart before moving and then reassemble it in your new home is totally up to you. But sometimes, it makes more sense to have professional movers do it for you (depending on your budget and the specifics of your move). 

    To help you decide: If you answer either of the following two questions with “no,” it’s probably best to let moving professionals handle this task for you:

    1. Are you physically capable of the lifting involved when disassembling and reassembling your furniture items?
    2. Do you have the basic mechanical skills required when using hand and power tools?

    What movers may not agree to disassemble

    Even though moving companies offer furniture disassembly and reassembly services, there are some exceptions to the furniture they will take apart. For example, most movers will avoid disassembling antiques, pool tables, and furniture pieces that are glued or nailed together. They won’t take the risk, as they don’t have the time and wood-specific expertise to put such complicated pieces back together.

    Most furniture moving services won’t attach or detach major appliances like washers, dryers, or refrigerators due to liability reasons. However, some movers will hook up these appliances. If you’re not sure exactly sure how to do it, you might want to hire a handyman or plumber to do it. 

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    5 Frequently Asked Questions Before Moving

    Much of our normal life has changed or ceased since the coronavirus crisis gripped the USA in March of 2020. But some things have to go on, like moving. Maybe your lease is up? Perhaps you need to combine your household with others in your family for financial reasons? Or maybe you were already in the process of changing homes, and you just can’t put it off anymore. Planning a move to a new home can be pretty challenging. Here are five frequently asked questions when it comes to moving.

    (1) How much can a moving company full-service cost?

    The costs of using a professional moving company for a complete service can vary. The main cost factor is the moving distance (is it a local move or a long-distance move?). Most moving companies will quote prices based on the load size, the distance to be traveled, the type of furniture being moved, and the number of men required to complete the job. Some companies estimate prices using the number of bedrooms you are moving. For example, a 3-bedroom property to be moved may cost around $450 on average for a local move. In contrast, a studio apartment or flat may only cost about $99 (it is estimated you will have fewer belongings and furniture to move).

    (2) How to choose a moving company?

    Although this seems to be an obvious answer to a frequently asked question, the answer is to not always look for the best price. It is crucial to look at other factors when moving your personal belonging into your new home. It may be better to begin looking at moving companies with good feedback and positive reviews. This ensures you are more likely to have a greater overall experience. Reviews can sometimes highlight flaws that some companies may have. It is also helpful to assess what insurance needs you may need to cover your items. If you have valuable items, you may need to use a company with a better insurance policy to fully cover and protect your belongings.

    (3) How to check if a moving company is legitimate?

    There are several ways in which you can confirm if a moving company is legitimate or fraudulent. From your first point of contact, when either emailing or calling for a quote, you can check whether they acted professionally. Evaluate if they quoted reasonable prices (not ridiculously cheap), and their emails seem professional in appearance. You can also ask for costings to be provided in writing. This allows you to double-check if the paperwork looks professional. Do the documents include the official company head, company VAT numbers? Are all/ additional costs that can be incurred for any aspect of the move adequately listed? You can also request for the moving company to perform an in-home survey to see how they appear (professional looks, uniform). Typically, they should leave a professional-looking business card with personal contact details, which will help confirm the company’s legitimacy.

    (4) How to find a reliable moving company?

    Looking at the feedback and reviews given by other customers will provide you with peace of mind and reassurance on how the company operates and how well they provide their services. You may also be able to use local trusted trader endorsement schemes, which provide lists of reliable companies in your area. An external company will use assessment processes and other administrative checks to ensure that they meet a suitable standard to be endorsed.

    (5) How to hire a moving company?

    Once you have found a suitable and reliable moving company in your area to use for your specific needs, start the process of hiring the movers. The first step is to request an initial quote for the move you wish to make. Once they have provided you with a price for the move meeting your expectations, you should then agree and arrange to book the removal for a suitable date. You will have to ensure that you meet all the requirements that they may make during your quote. For example, if you have stated that your items are packed securely and ready to move, this should be factual.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    Moving Day: 5 Things Your Movers Want You to Know

    Using a professional moving company makes the process of packing and relocating a lot easier, but there are still a few things you can do to help. So basically, your moving day has its own list of moving-related tasks that the movers can’t do for you. But they certainly will appreciate your task completion because it is going to make moving day much more smooth and productive! Here are 10 things that will make moving day easier for everyone involved.

    (1) Let Them Do Their Job

    Full-service movers are trained moving professionals. They have moved thousands of boxes, couches, and fragile items. Let them do their job – even if you think you know a better way to get everything done. Simply remind yourself that you hired the movers for a reason. This will make your movers feel less micromanaged and yourself feel stressed.

    (2) Pack Everything Before

    If you decided to hire a full-service moving company, your movers will pack your stuff for you. But if you didn’t, make sure you finish packing your boxes before they show up. Making your movers wait because you are still packing can cause frustration, confusion, and additional moving time spent which you will end up having to pay for. You want your house to be completely ready to be put on the truck when the movers arrive!

    (3) Labeling

    Label all of your moving boxes with their intended destination. This will help your movers unload more efficiently and save you the hassle of playing traffic director. This is even more important if you are paying them an hourly wage. If something is fragile or requires gentle handling mark those moving boxes specifically and tell your movers. They need to know clearly and ahead of time.

    (4) Emptying And Special Items

    Most moving professionals won’t handle furniture or filing cabinets that still have personal items in them. It makes it much heavier and more difficult for your movers to transport. It can pose a danger for them because of sliding drawers and shifting content. Your movers also don’t need to be burdened with certain items such as cash, jewelry, and prescription medications. Moving day can get pretty hectic, so hold onto your valuables and let the moving crew take care of the rest.

    (5) Don’t Disappear

    Just because your moving professionals need you to stay out of the way, it doesn’t mean to disappear on them. You should stay around the house, let your movers know where to find you in case they have questions or need you, and if you have to run an errand and leave for a short while simply communicate it with them.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    How To Move A Gun Safe Safely

    Gun safes usually weigh between 500-800 pounds (even reaching upwards of 1,000 pounds sometimes), making their transport a problematic task. Safe gun owners know that it becomes even more important to learn how to properly move a gun safe to keep your family and children out of harm’s way. People have died and can die from improperly moving a safe.

    If you are struggling with the shipping process of your gun safe, or tried to take on the challenge of doing it on your own, hiring professional movers is always the way to go. There are a lot of companies that specialize in unusual item transportation, and choosing one of them can save you from a stressful moving process. Professional movers can easily move your empty gun safe the same way they move any other heavy items. They have the necessary supplies, the proper truck, and well-trained people for your cargo. The movers will most likely wrap the gun safe in bubble wrap and moving blankets to prevent damage. And they will carefully load it onto a moving dolly and transport it the same way you move a refrigerator or any other large household items.

    Empty Your Gun Safe Before Moving

    You probably know that your weapons are hefty. And suppose your firearm cabinet contains several pistols, handguns, and munitions. In that case, your gun safe will be almost twice as heavy as it is. If you don’t empty it and it is being dropped accidentally, your equipment could be damaged. Also, for your safety and everyone else in the house, don’t move loaded guns inside your weapons locker.

    Safety And Legal Issues When Moving

    You can’t just pack firearms into a moving truck without having done proper research. Whether you’re moving with firearms or having them shipped, you need to keep in mind a number of safety and legal issues. Not all moving companies can transport guns. Especially when it comes to long-distance moving, you have to figure out what to do and how you can get your firearms to another state. You have three options: driving, flying or shipping. All of these methods have their own rules and regulations, but transporting firearms can be easily done.

    Packing Your Firearms

    When packing your firearms, you need to keep one thing in mind – safety. Before you begin to pack your firearms, you must remove all ammunition and ensure the gun’s safety is on. For the actual packing of weapons, you need a box slightly larger than the firearm, bubble wrap and packing peanuts. Begin by wrapping the firearm in the bubble wrap, then place it in a box filled with packing peanuts. It is recommended you do this for each firearm to prevent damage. Another option is to use a padded firearm case. The same thing applies here; pack your ammunition separately as an added precaution. If you’re moving these firearms yourself, it’s advised you pack them in your moving truck or trailer. If you pack them in your vehicle, state and local laws regarding concealed carrying of firearms may apply as they would be considered accessible. When you are moving across state lines, you must be aware of state and local laws to ensure that the movement of firearms into the new state does not violate any laws. The new state or city may not recognize permits or licenses issued by another state. Therefore you need to research what your new state requires of you before moving.

    Shipping Your Firearms

    If you decide to ship your firearms, you can follow the same packing process described above. You want to make sure NOT to label the box as containing a firearm because it violates ATF regulations. Notifying your moving or shipping company of the box’s content is totally fine and advised because certain guns can’t be shipped with certain companies. Lastly, be mindful when shipping your weapons to a new state as you can be violating state and local laws. Research what your new state requires of you before shipping your guns.

    Note: Federal and state laws regarding firearms frequently change. These suggestions are not legal advice or a summary of laws. Consult a local attorney or the written local laws to determine which laws apply to your specific situations. After arriving at your destination, state and local laws for ownership and possession will apply.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    How To Move Safely During COVID-19

    Movers Unloading Boxes From Moving Truck During COVID 19 Pandemic

    Much of our normal life has changed or ceased since the coronavirus crisis gripped the USA in March of 2020. But some things have to go on, like moving. Maybe your lease is up? Perhaps you need to combine your household with others in your family for financial reasons? Or maybe you were already in the process of changing homes, and you just can’t put it off anymore. Planning a move to a new home can be pretty challenging. Still, now you have to worry about protecting yourself and your family from the novel coronavirus. The excellent news, staying protected and reducing your risk while moving isn’t as challenging as it seems. Here are five tips you can use when the time comes to move during the pandemic.

    (1) Get a Contactless, Virtual Quote

    As you begin researching moving companies online to plan a contactless move during COVID-19, look for movers that provide virtual estimates rather than in-home visits. The video estimate feature is an excellent alternative to the traditional in-person moving estimate. Using video communication via a smart device allows you to walk an estimator through your home remotely. Check with the moving company to find out how you can best prepare for their virtual quote process. Most likely, preparation instructions will include:

    • Make sure your phone or tablet is fully charged and that you have a strong Wi-Fi signal. If you are not connected to Wi-Fi, remember that data charges may apply. 
    • Turn on the lights in all of the rooms you will be showing to your moving cost estimator
    • Open all cabinets and closets for items inside you will need to be moved. 
    • Have a tape measure on hand, just in case your estimator needs you to measure an item for accuracy.

    (2) Questions to ask

    Make sure you ask your moving company what measures they are taking to ensure a safe moving experience during COVID-19. Quality moving professionals understand the safety of you and your belongings are critical during any move. The movers should demonstrate considerable vigilance at this time when it comes to your safety and health. Below are a few questions to get you started as you vet your movers:

    • What precautions are you taking to protect your moving crew and drivers?
    • What precautions are you taking to help prevent the spread of COVID-19 among your movers? 
    • What will you do if it’s discovered that a worker or customer has been diagnosed with COVID-19?  
    • Can you provide me with additional information, links, or documents that address moving during COVID-19 before I schedule my move with you?  

    (3) Buy A LOT of packing materials – in advance

    Studies have shown that the coronavirus can live on cardboard for up to 24 hours. It’s best to get packing supplies delivered to you, so you can avoid the risks of last-minute trips to the hardware store during the pandemic. You don’t want to realize the day before your move that you don’t have enough stuffing or boxes to pack and end up having to make several hardware-store-runs. Your budget, your belongings, and your schedule will thank you for spending the extra time in advance determining the number of boxes you’ll need. You can use the chart below to get an idea of how many boxes you’ll need. Do not forget to keep in mind that the longer you live in your home, the more stuff you will have accumulated!

    • Studio: 10 – 20
    • One-Bedroom Apartment: 20 – 40
    • Two-Bedroom Apartment: 40 – 60
    • Two Bedroom House: 60 – 80
    • Three Bedroom House: 80 – 100
    • Four Bedroom House: 100 – 120
    • Larger: 120+

    (4) Communicating ahead (Moving and Donations)

    If you are moving out or into an apartment building or condominium complex, notify your management company of your move’s time and date. Remember to make these arrangements ahead of time on both ends of the move. Ask your management team about using a service elevator for the day of your move and special arrangements needed for parking the moving truck. You should also notify your neighbors by phone or email so that they can be aware of keeping a safe distance in halls and elevators on your moving day.

    Moving usually means sorting through your belongings and shedding items you no longer use. But dropping off a bag of clothes at Goodwill isn’t as simple as it was before. Wherever you donate household goods locally, check their website and call to see how and where to give.

    (5) Sanitary Precautions and Cleaning

    Your movers should come prepared with their face masks on and continue to wear them throughout the entire moving process. Keep your distance from movers and avoid handshakes. If possible weather-wise, you want to leave your windows opened to allow plenty of fresh air to circulate. Most importantly, you want to have enough soap and paper towels available for your movers and your family to wash your hands throughout the day. 

    Thoroughly disinfect and clean your new home before you unpack and settle in. After the movers leave, take some time to disinfect any areas that are high-touch zones. Wipe down door handles, light switches, and bathrooms before you finish unpacking. Get rid of any germs that could have been brought in on foot traffic by sweeping and mopping your floors. Besides cleaning and disinfecting your furniture and belongings as you unpack, make sure to properly dispose of all packing materials. Contact your local government agency if you have questions regarding the disposal or recycling of boxes and other packing material.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    How Much To Tip Movers?

    Moving companies are in the service industry, and tipping is a standard way to show your gratitude. At the same time, tipping your movers is not considered something that you have to do. Deciding how much to tip movers is sightly important because you want to factor it into your overall moving costs.

    Plan to provide 5% to 20% of your move’s total cost as a tip to the moving team. A decision to pay movers 10% of the total might work perfectly too, if you only work with one team of movers for a few hours. The simplest way to evaluate how much to tip your movers is a scale based on how long the move takes. Generally, $10 per person is acceptable for a half-day (4 hours) and $20 for a full-day (8 hours). If your movers are working from daylight to dark or spending an extravagant amount of time carefully packing fragile items, you can expect to pay up to $40 per person.

    An effective approach to tip and encourage movers

    Before the moving crew begins with their job, you may want to encourage them to work hard and careful by promising tips at the end of the moving job. In addition to your verbal assurance, you could hand a $10 bill to each mover at the beginning of the move as an added incentive.

    However, if this makes you uncomfortable, stick to the general rule that you should tip movers after they’ve completed the job. Don’t give the lump sum to the foreman or driver. Give each worker a tip. Giving each worker their tip recognizes and appreciates their individual efforts. Also, there may be some dishonest foremen who will keep the whole tip for themselves. If you’re happy with the service you received, let each worker know by handing him or her a tip, and smile and say, “Thank you.”

    Evaluation criteria to determine mover performance

    • Punctuality

    Did your movers arrive on time?

    • Professionalism

    Have your movers acted professionally from the moment they have stepped inside your home?

    • Friendliness

    Have your movers been nice, friendly, and sociable, or were they rather rude, cold, and disrespectful?

    • Quality and Care

    Did the moving team treat your belongings with care and attention to detail? You can tell a lot about the quality of the service you’re paying for by merely observing from a distance how the movers go about handling your possessions and moving boxes. Have your movers done what is necessary to avoid property damage?

    • Dishonesty

    Did the hired moving professionals work hard from beginning to end, or have they tried to deliberately extend the time they need to finish the job? Using frequent cigarette or bathroom breaks are the simplest of dishonest and disrespectful time-wasting tricks. This is especially true for moving professionals charging by the hour.

    Additional ways you can treat your movers

    If the moving crew is doing a wonderful job and you want to show your appreciation other than by tipping, you can also consider offering other incentives:

    • Cold bottles of water and/ or coffee
    • Cookies and snacks
    • Lunch and/ or dinner
    • Gift cards

    When offering “pizza and beer” to your professional moving team, keep in mind, many companies have strict policies about employees consuming alcohol when they are working. You don’t want to get a worker in trouble for accepting your hospitality. Make sure to communicate with the moving coordinator ahead of time.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our Moving Companies have only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.

    How To Label Boxes For Moving

    When getting ready to move out of your current home and thinking of moving preparation, most of us automatically associate the words disorganization, chaos, stress, and visualize a sea of boxes, from large to small, to wardrobe and pictures. Forget about the bad reputation that moving preparations usually have and let our article help you bring structural organization into your move.

    Structured labeling of your boxes is your key to success. It accomplishes two things: (1) It will make your move much more organized, and (2) it will be easier for you and your movers to deal with the process of moving. Especially when unloading boxes into your new home, labeling will save you a lot of time. The movers will know exactly what room to put each box in, which fragile boxes to handle with care, and most importantly, you will know what is in them. This will prevent you from having to open boxes to find out what is inside each one.

    1. GATHER THE LABELING TOOLS YOU WILL NEED

    • Markers: You will need a set of high-quality, waterproof, permanent markers. Use a dark color, preferably black, for easy legibility. Orange ink is difficult to read, as are other light colors. Instead, choose a brand that you trust and are familiar with, such as Sharpies. This way, you can use the makers for other purposes long after you’ve completed your relocation process.
    • Multi-color 3 inch round label stickers/ Colored tape: A huge variety of color-coded labels can be found on Amazon. You can easily write or print on them, and they stick to more surfaces than your moving boxes, including plastic, glass, paper, and even clothing! They are perfect as moving labels. You can also use colored tape to create a color-coded labeling system that will enable you to quickly identify your boxes by room when you reach your destination. Colored tape is available in most office supply stores.
    • Inventory list: Making a moving inventory list will help you with the organization of your possessions. At the same time, you will be on track when packing your stuff. Write details like the name of the item and quantity, and always take photos of high-value items. In case of any damage during a move or after, having an accurate inventory list will help you claim insurance. If this isn’t obvious, you should NOT label a box before packing it because you won’t know what you will end up packing in that box. You should also NOT label a moving box way after you’ve packed it because, by that time, you might have forgotten what you put inside the box. The inventory list will help you keep track of all your items if the moving company you choose loses or damages something.

    2. COLOR CODE AND LABEL ALL OF YOUR BOXES BY ROOM

    An easy method for labeling moving boxes is the color-coded system. This labeling system is straightforward to implement, and it is quite effective. Label your boxes by room. Choosing color-coded moving labels of at least 3-inches in size will guarantee enough space to easily write or print on your labels. This will ensure for anyone who is helping you move to easily understand your color-coded system. Be as specific as possible. Instead of “bathroom,” for instance, say “master bathroom” or “kid’s bathroom” or “guest bathroom” if you have packed these rooms separately.

    Designate one different color for each destination room in the new home. For example, orange can be used for the bathroom, red can mean bedroom, green can be associated with the living room, blue can mean kitchen, and so on.

    Additional Tips:

    • Label any boxes that you plan on taking yourself as “Do Not Move.”
    • Use a red marker to write down any essential handling instructions on the boxes, such as FRAGILE, HANDLE WITH CARE, THIS SIDE UP, etc. 
    • For boxes that you will need right away, label them as “Pack Last.” This way, the movers will put them on the truck last and unload them first.

    3. NUMBER ALL YOUR BOXES.

    Numbering your boxes has two primary advantages: 

    (1) You’ll automatically know if you’re missing a box because that number will be missing. Otherwise, you might not even notice a box was missing until weeks later when you go looking for an item you don’t have. 

    (2) Numbering your boxes makes inventorying your household items easier, and you can quickly double-check your inventory list or spreadsheet by the number to find out what you packed in what numbered box. Especially when you don’t unpack everything during the first week, the numbered boxes in combination with the inventory list will help you find what you need quickly and enable you to go straight to the box to get what you need.

    VMoving provides fast transit of goods for our clients

    When you hire a moving company, you want a team of movers that know how to do the job and have been doing the job for many years. They need to be experienced and quick on their feet to relocate boxes and furniture to the truck with care and due diligence. Our company has only the best staff working for us, and we like to make sure they continue to get training to provide you with a better and better service each time.